Effectiveness of Advanced Collaboration Tools on Crew Communication in Reduced Crew Operations

The present research examines operational performance and verbal communication in airline flight crews under reduced crew operations (RCO). Eighteen two-pilot crews flew six scenarios under three conditions; one condition involved current-day operations while two involved RCO. In RCO flights, the Captain initially operated the simulated aircraft alone but could request remote crewmember support as off-nominal events occurred and workload was expected to increase. In one of the two RCO conditions, crewmembers were provided with advanced prototype collaboration tools designed to alleviate difficulties in crew coordination. Crews successfully solved all challenging events without accident and analyses of operational performance did not reveal any differences among the three conditions. In RCO flights, crew communication increased when tools were available relative to flights in which they were not; specifically, there were more acknowledgements and decision-making communications. These results suggest the collaboration tools enable higher degrees of crewmember awareness and/or coordination during distributed operations.